Customer and employee satisfaction
MANS Monitor©: measures more than the satisfaction of your staff
Do you want to find out how effective your personnel policy is? The MANS Monitor© measures how satisfied your employees are with your organization. In the preparation phase, MANS helps you to clarify the goals of the survey. Our broadly based expertise allows us to look beyond the survey itself. The goal and the effect in the organization are the central factors. For example, involving staff in the development of the survey and its follow‑up leads to shared conclusions and greater support.
Customer surveys
Nowadays it goes without saying that you supply good products. But so do your competitors. The way to distinguish yourself is through your customer service: how you advise customers, how quickly you return telephone calls etc. The real competition is increasingly focused on the quality of service. The words ‘loyalty’ and ‘service-oriented’ give customer relationships a new meaning. Customers vote with their feet. If they’re not satisfied they simply ‘walk’ away. But managers often rely totally on apparently good customer satisfaction scores. “Our customers give us a core of 7.5, that’s fantastic!” At the same time they don’t know how many customers they’ve lost this year, or what that means for profits. Loyalty is an increasingly important concept in relation to customer satisfaction.