Customer and employee satisfaction
The MANS Monitor©
The ‘classical’ employee opinion surveys are primarily satisfaction surveys, which means they often involve searching for those who are ‘to blame’. These surveys may provide a picture of how employees rate their organization, but they do not provide any really actionable information. Organizations that want to use employee surveys as part of change programs will achieve more by also investigating the loyalty and potential of their employees. The MANS Monitor© is a valuable tool for this purpose.
The MANS Monitor© provides:
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An understanding of satisfaction
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An impression of loyalty
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A picture of differences in perception
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A picture of the potential of employees
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Actionable information for improvements
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Awareness among employees
For more information about the MANS Monitor©, please contact Marloes Janssen, consultant.